Frequently Asked Questions
Please read our FAQ before sending us a message.
First of all, visit our store at https://www.luxenmart.com/
Choose products that you love, then click “Add to cart” and “Check out”.
Then fill in your information and pay.
That’s it! Very easy.
We ship orders oversea by mail service.
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving in your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrives in your country.
We accept Paypal, and debit/credit cards.
We ship worldwide and Our shipping time is usually within 7-10 business days to the USA, and 12-15 business days to other countries. However, it may take up to 25 business days to arrive depending on your location and how long it takes to get through customs
We will refund you under these circumstances:
* If the goods are probably damaged
* If your order does not arrive within 45 business days
* The wrong items were sent
We generally ship multiple goods in separate packages to avoid any long delays in customs. This means they could arrive at separate times!
Send us an email
If you have any questions, issues with an order, etc. shot us a quick message!